Frequently Asked Questions

Cancel 31 days or more prior to check-in date = 95% refund  

Cancel 30 days or less a CREDIT will be issued to be used toward a future stay within 1 calendar year

Black Bear Retreat & Rocky Top River Ranch are a PET-FRIENDLY property!

2 Pets per RV Site or Lodge Room

Lodge Rooms do have an additional Pet Fee of $49/per pet per night

There is an on-site Dog Park, when outside of the Dog Park pets MUST be leashed.

No Aggressive Breeds

 PARKING RULES

 Each unit has 1 assigned parking spot. Overflow parking is located behind the motel. Renters may not park or permit any person to park any vehicles on grass.  

SAFETY AND CHILDREN

Safety and security are the sole responsibility of the Renter. Property owner(s) or Best Colorado Travel & Best Texas Travel assume no responsibility or liability for the safety or security of the guests, or for injury caused by the criminal acts of other persons. In case of danger or potential damage to persons or property, call 911. The properties have not been made “child-safe,” as various cleaning agents, knives, and other normal household items may be within the reach of small children.  Please be aware and cautious with your little loved ones. 

LIABILITY

Landlord is not responsible to Renter, or Occupants for any damages,  injuries, or losses to person or property including but not limited by fire, flood, water leaks, ice, snow, hail, winds, explosion, smoke,  interruption of utilities, theft, burglary, robbery, assault, vandalism,  other persons, condition of the Property, or other occurrences or casualty losses. Renter will promptly reimburse Landlord for any loss,  property damage, or cost of repairs or service to the Property and Unit caused by Renter, Occupants, and unauthorized occupants or pets.

PRIVACY POLICY

 We are committed to protecting your privacy. Any information given to us will be used for the sole and express purpose as originally requested. We do not sell our customer information to anyone. Our giving systems are continually being improved and upgraded to use the best, most secure, encrypted technology to process your transactions safely and securely.     

We reserve the right at all times to disclose any information as necessary to satisfy any law, regulation or governmental request, to avoid liability, or to protect our rights or property. When you complete forms online or otherwise provide us with information in connection with the Service, you agree to provide accurate, complete, and true information. You agree not to use a false or misleading name or a name that you are not authorized to use. If we, in our sole discretion, believe that any such information is untrue, inaccurate, or incomplete, we may refuse you access to the Service and pursue any appropriate legal remedies.     

This website may contain links to other sites on the internet that are owned and operated by third parties.    You acknowledge that we are not responsible for the operation of or content located on or through any of these sites. Use of these sites is completely at your own risk.  If you access and use this website outside the United States you are responsible for complying with your local laws and regulations.     

If you need to connect with us, we can be reached at 888-808-0460 or management@besttexastravel.com 

NO DAILY MAID SERVICE

 While linens and bath towels are included with the Unit, daily maid service is not included in the rental rate, however, it is available at an additional rate and request. We suggest you bring beach towels. We do not permit towels or linens to be taken from the Unit under any circumstances. 

OTHER RULES

 Fireworks and open flames are prohibited. Outdoor grilling and marshmallow roasting are allowed only in designated pits.     

1.  Noise must be controlled with no loud music, loud talking, or excessive noise after 11:00 p.m.     
2. Please be respectful of the neighboring cabins/Units and guests as well as neighbors and their property. No trespassing on neighboring properties; it is strictly forbidden.    
3.  A/C should not be set lower than 70 degrees to avoid freezing the units.    
4. Our septic system is sensitive! Do NOT put paper towels,  hygiene items, diapers, grease chemicals, or other harsh items in the toilets or drains due to the septic system and Fremont County requirements.